Fulfillment FAQ
This FAQ addresses the most common questions about our logistics and fulfillment services — including warehousing, shipping, platform integrations, and billing. Browse the sections below to learn how our solutions support efficient operations and help your brand scale with confidence.
Fulfillment Processes & Capabilities
Do you offer support for time-sensitive or expedited deliveries?
Do you offer support for time-sensitive or expedited deliveries?
Yes. We can coordinate same-day delivery through local courier partners where available, and we prioritize all urgent or expedited requests.
How do you maintain order accuracy and ensure brand consistency?
How do you maintain order accuracy and ensure brand consistency?
We follow comprehensive Standard Operating Procedures (SOPs) and document each packing process with a recorded video. This ensures full transparency and allows you to request adjustments at any time.
Are you able to recommend trusted packaging suppliers?
Are you able to recommend trusted packaging suppliers?
Yes. We work closely with reliable packaging suppliers and can connect you with vendors that offer high-quality materials at competitive prices.
Can I provide my own branded packaging or marketing inserts?
Can I provide my own branded packaging or marketing inserts?
Absolutely. We welcome branded boxes, mailers, tissue paper, stickers, and marketing inserts to ensure every order aligns with your brand identity.
Do you offer support for international shipping and global orders?
Do you offer support for international shipping and global orders?
Yes. We ship worldwide and frequently use Delivered Duties Paid (DDP) services to help minimize customs delays for your customers.
Do you handle one-time projects or special fulfillment requests?
Do you handle one-time projects or special fulfillment requests?
Yes. In addition to ongoing fulfillment, we manage special projects such as PR kits, influencer mailings, event shipments, seasonal campaigns, and custom sendouts.
Do you perform product inspections when receiving inventory?
Do you perform product inspections when receiving inventory?
Yes. We conduct standard inspections to check for damage, inconsistencies, or quantity issues. If needed, we can implement customized quality-control protocols tailored to your products.
What processes do you follow for handling fragile or high-value products?
What processes do you follow for handling fragile or high-value products?
We use specialized protective packaging and ensure our team is trained in handling delicate or high-value items, helping to minimize breakage and maintain a premium customer experience.
Do you manage influencer, PR, or gifting shipments?
Do you manage influencer, PR, or gifting shipments?
Yes. We regularly prepare and ship influencer packages, PR kits, and gifting campaigns, maintaining the same level of care and precision as with standard fulfillment.
Can you assemble custom kits, product bundles, or subscription boxes?
Can you assemble custom kits, product bundles, or subscription boxes?
Certainly. We assemble custom product bundles, subscription boxes, and curated kits with strict quality checks to guarantee a polished and consistent unboxing experience.
Technology & Store Support
Do you integrate with my e-commerce platform?
Do you integrate with my e-commerce platform?
In most cases, yes. We integrate seamlessly with all major e-commerce platforms, enabling real-time order processing, inventory synchronization, and automated workflows.
Can you prepare orders for Amazon FBA or retail partners?
Can you prepare orders for Amazon FBA or retail partners?
Yes. We provide full FBA and wholesale preparation services, including labeling, bundling, packaging, and compliance with your partners’ specific requirements.
Do my products need barcodes, and can you help with labeling?
Do my products need barcodes, and can you help with labeling?
Yes. Every product requires a scannable barcode (UPC or SKU) for accurate inventory tracking. If your items arrive without labels, we can generate and apply barcodes during the receiving process.
Can Discount warehouse assist with technical issues on my store?
Can Discount warehouse assist with technical issues on my store?
While we are not store developers, we are highly familiar with major e-commerce platforms and can often help identify common configuration issues or guide you toward the appropriate solution.
Communication & Collaboration
How will Discount warehouse keep me informed about my inventory and shipments?
How will Discount warehouse keep me informed about my inventory and shipments?
We provide real-time visibility through our platform, along with proactive email notifications. You’ll always have up-to-date insights on inventory levels, order status, and shipment progress—no follow-up required.
How can I communicate with Discount warehouse?
How can I communicate with Discount warehouse?
You’ll be assigned a dedicated account contact who understands your business and operations. We also offer support through email and Slack for quick communication, as well as scheduled check-ins to ensure everything stays on track.
Can I visit your warehouse or meet the team in person?
Can I visit your warehouse or meet the team in person?
Absolutely. We maintain an open-door policy for clients. You’re welcome to tour the facility, meet our team, and collaborate with us on-site whenever needed.