Terms and Conditions

Discount Warehouse LLC — Terms & Conditions

Effective Date: Jan 1, 2026

Please read these Terms & Conditions carefully before placing an order or using our services.

These Terms & Conditions govern purchases, services, bulk and wholesale transactions, warehouse pickups, deliveries, and other business transactions with Discount Warehouse LLC ("Discount Warehouse," "Company," "Seller," "we," "us," or "our"). The purchaser or service customer is referred to as "Customer" or "Buyer."

These Terms apply to the extent they are presented to and accepted by the Customer as part of a transaction. A separate written agreement signed by authorized representatives of both parties will control to the extent it expressly conflicts with these Terms. Nothing in these Terms limits rights or remedies that cannot lawfully be waived or limited.

1. Orders, Pricing, and Availability

All orders are subject to acceptance and product availability. Prices, quantities, product descriptions, availability, shipping arrangements, and other transaction details may be stated in a quote, invoice, order confirmation, purchase agreement, or other written communication between the parties. Seller reserves the right to correct clerical or pricing errors before an order is completed or merchandise is released.

Unless otherwise agreed in writing, an order is not ready for release until all applicable payment and transaction requirements have been satisfied. We may refuse or cancel an order before release where merchandise is unavailable, there is a material pricing or description error, payment cannot be verified, or we reasonably believe the transaction is unauthorized or unlawful. Any payment that must legally be refunded following such a cancellation will be refunded in accordance with applicable law.

2. Payment

Customer agrees to pay all amounts due according to the applicable invoice, quote, order confirmation, or written agreement. Seller may require full payment, deposits, or other approved payment arrangements before reserving, preparing, shipping, or releasing merchandise.

Submission of payment does not by itself require Seller to release merchandise. Seller may wait until its bank, merchant processor, or other payment provider confirms that the payment has been successfully processed and Seller determines that the funds are available for release.

Seller may hold an order while a payment is pending, under review, declined, reversed, disputed, returned, or otherwise not successfully processed. Nothing in these Terms eliminates a Customer's rights under applicable payment-network rules or federal or state law.

3. Bulk & Wholesale Orders — Important Purchase Terms

The provisions in this Section 3 are material terms of every bulk and wholesale purchase from Seller when incorporated into the transaction. Buyers should review them carefully before submitting payment or authorizing pickup. Different terms apply only when expressly agreed to in writing by an authorized representative of Seller.

3.1 Full Payment Before Release

Bulk and wholesale orders require payment in full unless Seller expressly approves different payment terms in writing. Buyer is responsible for submitting the agreed purchase price through a payment method accepted by Seller.

Submission of payment does not by itself require Seller to release merchandise. Inventory will be released for pickup or shipment only after Seller's bank, merchant processor, or other payment provider confirms that the payment has been successfully processed and Seller determines that the funds are available for release of the order.

Seller may hold inventory and refuse pickup, shipment, or release while a payment is pending, under review, declined, reversed, disputed, returned, or otherwise not successfully processed.

3.2 Buyer Responsibility for Quantity

For warehouse pickups, Buyer is responsible for verifying the quantity of merchandise presented for pickup. Buyer and its authorized representative will be provided a reasonable opportunity to inspect and count the merchandise before departure. Any reasonably observable shortage or quantity discrepancy should be reported to Seller and documented before the vehicle leaves the facility.

3.3 Inspection Before Loading

Buyer, Buyer's employees, agents, representatives, and/or any carrier or driver dispatched or authorized by Buyer will be provided a reasonable opportunity to inspect the merchandise, including its quantity, type, condition, and other reasonably observable characteristics, before the merchandise leaves Seller's facility.

Buyer is responsible for ensuring that the person or carrier collecting the order has sufficient authority and instructions to perform the inspection. Buyer may request reasonable additional time to inspect or count merchandise before loading or departure.

3.4 Buyer-Appointed Driver or Carrier

When Buyer selects, hires, dispatches, or authorizes a driver, carrier, freight company, or other transportation provider, Buyer authorizes that party to take possession of the merchandise on Buyer's behalf for purposes of pickup and receipt, subject to the scope of authority Buyer gives that party.

If Buyer chooses not to inspect, or instructs its authorized pickup representative not to inspect, reasonably observable conditions that an appropriate inspection would have revealed may affect Buyer's available remedies to the extent permitted by applicable law. This provision does not eliminate rights relating to defects that could not reasonably have been discovered during inspection, express warranties, rightful rejection, or lawful revocation of acceptance.

3.5 Acceptance of Merchandise

Acceptance will be determined in accordance with the parties' agreement and applicable law. For warehouse pickups, Seller may treat Buyer's express approval after a reasonable opportunity to inspect, or other conduct constituting acceptance under applicable law, as acceptance of the merchandise.

Buyer should identify and document any reasonably observable shortage, damage, or material nonconformity before departure so that Seller has an opportunity to review and, where appropriate, address the issue.

3.6 Bulk Order Return Policy

Unless otherwise stated in writing, bulk and wholesale sales are final after acceptance and removal from Seller's warehouse. Seller generally does not accept discretionary returns based solely on reasonably observable quantity, quality, condition, packaging, or other characteristics that Buyer or its authorized representative inspected, approved, or had a reasonable opportunity to inspect before acceptance.

This final-sale policy does not eliminate any right or remedy that cannot lawfully be waived, including rights that may apply to nonconforming goods, undiscoverable defects, breach of an express warranty, rightful rejection, or lawful revocation of acceptance.

No merchandise may be returned without Seller's prior written authorization. Seller may, in its discretion, approve a return, refund, credit, or replacement as a commercial accommodation without creating an obligation to provide the same accommodation on another transaction.

Seller's acceptance of a return on any particular transaction does not waive this provision or establish a course of dealing for future transactions.

4. Claims and Product Issues

Any claim concerning merchandise should be submitted to Seller in writing within a reasonable time after the issue is discovered or should reasonably have been discovered. The claim should include sufficient information to allow Seller to evaluate it, such as photographs, videos, affected quantities, identifying information, receiving records, and other relevant documentation.

Seller reserves the right to inspect disputed merchandise before approving a refund, credit, replacement, or other remedy.

5. Preservation of Disputed Merchandise

Buyer shall preserve merchandise subject to a claim in substantially the condition in which it was received and shall not dispose of, sell, materially alter, or destroy the disputed merchandise before Seller has had a reasonable opportunity to inspect it, unless otherwise agreed in writing.

6. Returns, Refunds, and Credits

Return Policy Disclosure: Except where required by applicable law or expressly authorized by Seller in writing, bulk and wholesale sales that have been accepted are final and are not eligible for discretionary return, refund, or exchange. Customers should review any transaction-specific return terms before purchasing.

Where Seller authorizes a return, no merchandise should be sent back until return instructions have been provided. Unless Seller agrees otherwise in writing or applicable law requires otherwise, Buyer is responsible for coordinating and paying return transportation when Buyer originally arranged transportation.

Returned merchandise will be counted and inspected upon arrival. Any refund or credit approved by Seller will be based upon the quantity and merchandise actually returned and verified.

Any discretionary refund, credit, replacement, or return may be conditioned upon return and verification of the applicable merchandise. This policy does not restrict refunds or other remedies that are required by law.

7. Courtesy Adjustments

Any refund, credit, replacement, return authorization, or other accommodation voluntarily provided by Seller outside these terms is a one-time commercial accommodation and does not constitute an admission of liability, waiver of Seller's rights, or modification of these Terms and Conditions.

8. Shipping, Pickup, and Transportation

Shipping, freight, delivery, and pickup arrangements will be handled according to the applicable transaction documents or written communications. When Customer selects, hires, dispatches, or authorizes a carrier or driver, that carrier or driver acts on Customer's behalf for pickup and receipt of merchandise.

Customer is responsible for providing accurate pickup, delivery, contact, and transportation information. Additional expenses caused by incorrect information, failed pickup attempts, delays attributable to Customer or Customer's carrier, or special transportation requirements may be charged to Customer where permitted by the applicable agreement and law.

For orders placed through the Internet, telephone, or other channels subject to federal shipment-timing requirements, Seller will comply with applicable shipment, delay-notice, cancellation, and refund requirements. Any estimated shipping or delivery date is subject to the transaction-specific terms communicated to Customer.

9. Payment Disputes and Chargebacks

Buyer agrees that a product-quality, quantity, condition, delivery, or other commercial disagreement does not, by itself, make an otherwise authorized payment unauthorized. Buyer agrees to contact Seller promptly regarding any good-faith commercial dispute and provide Seller a reasonable opportunity to review supporting records and attempt resolution before pursuing remedies available through a payment provider, except where applicable law or binding payment-network rules provide otherwise.

For ACH and other electronic payments, Seller will not release merchandise merely because a payment has been submitted or appears pending. Seller may require confirmation from its merchant processor, financial institution, or payment provider that the transaction has been processed and is eligible for release under Seller's payment controls.

Seller relies on its merchant processor, acquiring financial institution, originating or receiving financial institutions, and other payment providers to perform the authorization, verification, fraud screening, settlement, return, and risk-control functions assigned to them under their agreements, applicable payment-network rules, and law. Seller's release of merchandise following payment-provider confirmation does not constitute Seller's agreement that funds may later be debited from Seller's account for reasons not authorized by the applicable agreement, network rules, or law.

Seller reserves the right to contest any chargeback, ACH return, reversal, debit, setoff, reserve withdrawal, or other recovery that Seller believes is improper, unsupported, inconsistent with the parties' authorization, or contrary to applicable payment-network rules, the merchant-processing agreement, or law. Seller may provide transaction records, invoices, communications, proof of authorization, pickup documentation, inspection records, photographs, and other relevant evidence in response to such a claim.

Nothing in these Terms prohibits a customer from reporting a genuinely unauthorized electronic transfer, prevents a financial institution or payment provider from performing an investigation required by law, or waives any right or remedy that cannot lawfully be waived. Likewise, nothing in these Terms is intended to alter a financial institution's or payment provider's rights or obligations under applicable ACH rules, payment-network rules, the parties' merchant-processing agreement, or applicable federal or state law.

10. Product Information and Condition

Seller endeavors to provide accurate product descriptions and transaction information. For wholesale, liquidation, surplus, overstock, shelf-pull, customer-return, mixed-condition, or other non-new inventory, product condition may vary where that condition has been disclosed or is reasonably apparent during inspection. Buyer is responsible for reviewing the applicable description, photographs, samples, inspection opportunity, and other information provided before accepting merchandise.

Descriptions, photographs, samples, models, and specific factual promises made part of the transaction may create obligations under applicable law. Nothing in these Terms is intended to disclaim an express warranty that cannot lawfully be disclaimed or to eliminate any implied warranty or remedy that applicable law does not permit Seller to exclude or limit. Any merchandise expressly sold "AS IS" or "WITH ALL FAULTS" will be identified as such in a conspicuous transaction-specific disclosure where legally permitted.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Seller will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost sales, lost business opportunities, or business interruption arising from a transaction with Seller.

To the maximum extent permitted by applicable law, Seller's aggregate liability arising from a particular transaction will not exceed the amount actually paid to Seller for the goods or services giving rise to the claim. These limitations do not apply to the extent applicable law prohibits the exclusion or limitation or where a limitation would cause an agreed remedy to fail of its essential purpose.

12. Customer Responsibilities

Customer is responsible for providing accurate order information, reviewing quotes and invoices, making timely payments, arranging any transportation assigned to Customer, inspecting merchandise when required, and communicating discrepancies promptly. Customer represents that purchases are made for lawful purposes and agrees not to use Seller's products or services in violation of applicable law.

13. Governing Law

To the extent permitted by applicable law, these Terms & Conditions and transactions with Seller will be governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. This provision does not deprive a consumer of non-waivable protections that otherwise apply under federal or state law.

14. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

15. No Waiver

Seller's failure to enforce any provision on one occasion does not constitute a waiver of that provision or Seller's right to enforce it in the future.

16. Written Terms and Modifications

Any exception to these provisions must be agreed to in writing by an authorized representative of Seller. No driver, warehouse employee, carrier, or other third party has authority to modify these terms unless Seller expressly authorizes the modification in writing.

17. Electronic Acceptance

These Terms may be accepted electronically where permitted by law. Seller may incorporate these Terms into a quote, invoice, order confirmation, payment request, purchase agreement, checkout process, or other transaction document by displaying or providing the Terms or a clearly identified link to them before the Customer completes the transaction. Where an affirmative acceptance mechanism is provided, such as an "I agree" checkbox, completing that step constitutes the Customer's electronic acceptance. Customer should retain a copy of the version applicable to the transaction.

18. Changes to These Terms

Seller may update these Terms & Conditions from time to time. Changes apply prospectively to transactions occurring after the updated terms become effective, unless the parties expressly agree otherwise. The version provided or incorporated into a particular transaction will govern that transaction.

19. Contact Us

Questions regarding an order, return request, product issue, or these Terms & Conditions should be directed to Discount Warehouse LLC using the contact information published on our website or stated on the applicable invoice or order documentation.

Important Notice for Bulk & Wholesale Buyers

Before authorizing pickup, please make sure you or your authorized pickup representative has had a reasonable opportunity to verify the product, quantity, and reasonably observable condition of the merchandise. Bulk and wholesale sales are generally final after lawful acceptance and removal from our warehouse, subject to applicable law and the specific terms of the transaction.